Let’s
take a look at what you can do to solve the problem. You don’t say
which browser you are using, so I’ll do a little troubleshooting for
Internet Explorer. One issue could be the ActiveX Filter in Internet
Explorer.
Select Settings > Safety> ActiveX Filter.
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You can check out what types of add-ons you’re running on your
computer by going to Settings>Manage Add-Ons in Internet Explorer.
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Select Toolbars and Extensions and you’ll see a list of programs.
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You’ll see Adobe Shockwave Flash on the right.
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If
you click on it, in the bottom pane, you’ll see information about the
program, including the version number and whether or not that extension
is enabled on your computer. If a program is giving you issues, you can
always disable it.
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To make sure you are running the latest version of Flash, go to the Flash Player Support Center page. You can update the program and find fixes to known bugs.
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If none of these steps help, you could also try uninstalling and reinstalling Shockwave Player. In your search box type uninstall a program and then click on that result when it comes up.
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Once you have uninstalled the program, you can return to the Adobe at this link and download Shockwave Player again.